Abedalla BM, Suhaiby ENE. ‎‎ The impact of the quality of banking services on achieving customer satisfaction by building a positive mental image، A field study on banks operating in Sana’a- Yemen. JEALS [Internet]. 2020 Jun. 30 [cited 2025 Dec. 20];4(6):61-32. Available from: https://www.ajsrp.ojsexpert.com/index.php/jeals/article/view/2578