AL- MADHOUN, Khaled Muhammad. The effect of using the balanced scorecard (BSC) on reducing banking services costs – An applied study on commercial banks in Palestine –. Journal of Economic, Administrative and Legal Sciences, New Mexico, United States, v. 5, n. 18, p. 108–88, 2021. DOI: 10.26389/AJSRP.K060321. Disponível em: https://www.ajsrp.ojsexpert.com/index.php/jeals/article/view/4097. Acesso em: 20 dec. 2025.